RETURNS
Speedometer Official® is dedicated to the quality of everything we sell, and we hope you are satisfied with your purchase. Our products are fully guaranteed against defects in materials and workmanship. However, our warranty does not cover misuse of our products or any defects not attributable to the production process.
Conditions
If you are not satisfied with your purchase from Speedometer Official, you can return items as follows:
- Items purchased online (from speedometerofficial.it, speedometerofficial.com, tachimetroufficiale.it, tachimetroufficiale.com) can be returned online or at Speedometer retail stores within 14 days of delivery.
- Items purchased in an official Speedometer retail store must be returned to the store within 14 days of purchase.
- Items purchased online via PayPal must be returned online within 14 days of delivery.
Return Requirements
The mandatory requirements for returning purchases are:
- An original receipt or purchase invoice is required to complete the return.
- Items must be unused, unwashed, and unaltered in any way.
- The product packaging must be returned intact, including manuals, warranties, and all original contents.
Product Origin
All Speedometer Official products can be returned under the following provisions based on where the product was purchased.
Online Purchases
We offer returns for online purchases made through our websites: speedometerofficial.it, speedometerofficial.com, tachimetroufficiale.it, tachimetroufficiale.com.
Return Shipping Costs
Speedometer Official will cover all shipping costs for returns in the following cases:
- You received a defective product.
- You received the wrong product.
In all other cases not listed above, the buyer must arrange for shipping and cover all return shipping costs.
Refund Policy
A full refund or product replacement will be provided upon request to customers returning defective or incorrect products.
A partial refund will be provided upon request for all orders placed on our website when the return reason is not related to defective or incorrect products. In such cases, Speedometer Official will deduct the shipping and handling costs from the refund amount, which will be equal to or greater than €20.
RIGHT OF WITHDRAWAL
The customer has the right to exercise withdrawal for any purchase made remotely. All sales conducted remotely are subject to the D.Lgs. 206/05, which provides the buyer the right to exercise the right of withdrawal within a period of 10 days from receipt of the goods. This right allows for the return of the purchased item to the seller and a corresponding refund of the purchase price. The customer will not have the right of withdrawal if the product was made to order or customized. The return of the product through the exercise of the Right of Withdrawal will involve the refund of the purchase price, excluding shipping costs and bank/administrative charges unless the withdrawal is due to a defect in the purchased product. The return shipping costs are the customer's responsibility. The item being returned must be new, intact, never used, and include its original packaging.
How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, the customer must send a written communication to the email address info@speedometerofficial.com.
Once the withdrawal request is received, the customer will be contacted and provided with detailed instructions for managing the return.
The product must be returned, subject to our confirmation, to the following address:
HIGHWAVE S.R.L.
STRADA DEL RIGHINO 2
10131 - TORINO - ITALY
Return of In-Store Purchases
Speedometer Official® retail stores will accept returns or exchanges of unused, unwashed, and unaltered items originally purchased in the same store within 14 days of the original purchase date. An original receipt or purchase invoice from Speedometer Official® must accompany the return or exchange to qualify for a full refund, store credit, or exchange.
Each store has the freedom to set its own return and refund policies, and Speedometer Official is not responsible for these.
Limitations
Speedometer Official will allow a maximum of 7 returns per year per customer.
Exclusions
Items purchased from third parties or resellers must be returned to those locations and are subject to their return policy.
Customized products are final and are not eligible for returns, exchanges, modifications, or alterations.